Industry policy recommendations

The Student Living Monitor reveals that students who secure their first choice of accommodation report a significantly better living experience. This highlights the importance of giving students the agency to choose the accommodation that best suits their needs.

SLM recommends a joint strategic approach to increasing the supply of suitable housing in key university cities. We call on investors, higher education institutions, and government bodies to collaborate in addressing funding, planning, and zoning challenges, while also identifying opportunities and emerging trends. Additionally, the advancement of technology could play a crucial role in improving how students select their accommodation, ensuring they have access to the best possible living arrangements.

Services and Facilities (Engagement for Well-being)

The most impactful facilities in student housing are communal spaces and designated outdoor/green areas. The Student Living Monitor (SLM) should be utilised to justify the investment and design of these spaces, ensuring they meet the needs and preferences of students.

Mental health and career/job support services are the most valued among students, yet over 52% of students lack access or are unsure where to find mental health support. Similarly, 60% of students face similar challenges, either lack of access, or unaware where to seek career guidance. SLM identifies an opportunity for operators, and universities to professionalise, improve accessibility, and better signpost these essential services.

Other highly appreciated services include programs organised by community managers and student-led groups. These initiatives foster a sense of community and enhance the student living experience. Consistent investment in Operational Expenditure (Opex) is crucial for sustaining the vibrancy of student housing.

Living and Community

There are 160+ nationalities represented in the Student Living Monitor. Within this diverse demographic, SLM research identifies a subset of ‘non-traditional students’. These are students who are gender non-conforming or report a learning/physical disability. These students report the worst living experience.

The sector’s willingness to support this subset can be in form engaging professional advice and working on a case-by-case basis. Further, representation is important: When we asked respondents to share in their own words how their accommodation affects their well-being, many highlighted that on-ground staff play a crucial role in how supported they feel. This is especially valuable for students with physical disabilities, those who are neurodivergent, or those from minority groups (sexual, ethnic). SLM suggests that hiring on-site staff that is diverse and represents the non-traditional group can allow for a sense of comfort and solidarity to students who otherwise struggle with being left out.

Targeted Support

So far, SLM data has proven the proactive role that PBSA providers and university residences across Europe play in ensuring positive experiences for their students. SLM also identifies two student groups needing targeted support: those struggling with mental health issues and those facing financial worries.

Access to mental health services is paramount to improving student experience of those struggling. This is a key area that has a great scope for expansion and consistent implementation with professional involvement. SLM recommends a preventive approach that includes training staff on mental health awareness and support, incorporating green spaces, and using technology to identify at-risk individuals. Additionally, proactive engagement with professional services and universities is crucial.

Furthermore, SLM finds that 66% of respondents worry about finances. Policymakers need to be aware of the high costs associated with providing quality accommodation. Therefore, SLM recommends stronger incentive schemes for developers and investors, enabling them to diversify their portfolios and offer more affordable options.